A healthy, open, transparent policy leads to a healthy relationship. At Bilan Chiropractic, we believe in helping you reach your maximum potential in a pain-free, healthy manner. We know that you are trusting us with vital personal information, and we strive to remain transparent in how we use it. Below, we will describe our website’s privacy practices, and you will learn, not only about the data we collect, but also how we use it, as well as the controls you have over your private information and what we do to keep it safe.
Specifically, we’ll cover:
- Information We Collect and How We Use Information
- How Information Is Shared
- Your Rights To Access and Control Your Personal Data
- Data Retention
- Analytics and Advertising Services Provided by Other Websites
- Our Policies for Children
- Information Security
- Our International Operations and Data Transfers
- Changes to This Policy
- Who We Are and How To Contact Us
Information We Collect and How We Use Information
On the forms that we use on the Bilan Chiropractic website, we collect the following personal information:
- Your first and last name
- Your email address; and
- Phone number
When you enter this information on one of our forms, you provide personal information that we at Bilan Chiropractic use for the sole purpose of scheduling your appointment or returning your request for contact.
If you subscribe to our website or our blog, we will forward our regular practice newsletters, announcements, and occasional promotional information to your email address. Not only will these emails be of a general nature, but they will in no way disclose your unique health characteristics. When you subscribe, or at any time thereafter, you may opt out of receiving these emails.
If you do subscribe to our website, we must request specific contact information, such as your name and email address. We also may store any demographic information, such as your gender, birthdate or address, it’s not required. To unsubscribe from the newsletter, simply click the “unsubscribe” link at the bottom of the email, which will immediately unsubscribe you from our mailing list.
Passive Information We Collect
Just as do many websites, we also automatically collect and log some other non-identifying information when you interact with the Bilan Chiropractic website, such as:
Device data. Every time you interact with the Bilan Chiropractic website, we collect data from the device and application you are using, as is standard internet practice, such as your Internet Protocol (IP) address, your operating system, and the type of device you’re using, as well as the kind of browser you have along with any pertinent timestamps.
Usage data. We also collect usage data, such as the Bilan Chiropractic webpages you visit, the topics that you click on, the time that you performed these actions, and so on. Any emails sent by Bilan Chiropractic collect this information: who opened the email and clicked on the links in them. We use this data to measure the performance of our Bilan Chiropractic email messaging as well as to monitor and improve our email deliverability success and open rates.
How Information Is Shared
(i) To comply with valid legal requirements, such as stated by laws, regulations, a search warrant, subpoena or court order; or
(ii) In special cases, such as when you represent a physical threat to yourself or others. In the event that we are compelled to disclose your Personally Identifiable or Personal Health Information as required by law to a third party, we will attempt to notify you, unless doing so violates a law or court order. In addition, we may disclose Personal Information as described below.
Your Rights To Access and Control Your Personal Data
At any time, you may request information about the personal information we have about you or ask us to correct or delete that data. Within 30 days of receiving your initial request for information, we will complete it. To begin this process, please complete this form. If you should need further assistance as to your rights, please contact our Data Protection Officer at firstname.lastname@example.org, upon which we will consider your request in accordance with applicable laws.
We keep all information we have about you and your use of the Services on the Bilan Chiropractic website as long as necessary for our legitimate business interests, for legal reasons, historical research, and to prevent harm, including as described in the “How We Use Information and How Information Is Shared” sections of this document.
Analytics and Advertising Services Provided by Others
We use any information gathered from you to conduct our research and analysis to better understand how our visitors use the Bilan Chiropractic website, so we can improve our experience for you on our website. From time to time, Bilan Chiropractic or operation contractors who are acting on our behalf conduct research online to gather feedback about our site through our online or email surveys.
Your participation in these surveys is completely voluntary, and you may choose at any time to participate and disclose information — or not. Personally Identifiable Information collected through market research will be used solely by Bilan Chiropractic and its operations contractors, and we pledge not to give it or sell it to a third party.
On most browsers, you are allowed to control cookies through your settings preferences. However, if you limit the ability of a website’s ability to gather cookies, you may make your overall user experience worse, since it will no longer be personalized for you.
List of cookies used by Bilan Chiropractic
|New patient tracker. Collects device data, such as your Internet Protocol (IP) address, your operating system, device type, browser type and timestamp||Consistently||https://www.bilanchiropractic.com/info/privacy|
|Set By Or On Behalf Of||Purpose||Expiration||Privacy|
|Google Analytics||Website analytics cookie for visitor information and source||2 years||https://policies.google.com/privacy|
|responsivevoice.org||Used by the content network Cloudflare to identify trusted web traffic||1 year||https://www.cloudflare.com/security-policy|
|Userway||Accessibility widget, which remembers that accessibility features were enabled||Consistently||https://userway.org/privacy|
|Hotjar||Video Recording and Heatmap testing tool.||1 year||https://www.hotjar.com/privacy|
|Wistia||Embedding interactive videos on our website and measuring engagement||1 year||https://wistia.com/privacy/|
|MaxCDN||Content delivery network||1 year||https://www.maxcdn.com/legal/|
|To enable the visitors to share the page in Facebook and store page share count.||Consistently||https://www.facebook.com/about/privacy/|
|YouTube||Embedding videos on our website and measuring engagement||1 year||https://policies.google.com/privacy|
|Formstack||Providing embedded online form functions||1 year||https://www.formstack.com/privacy|
Our Policies for Children
We are committed to protecting the privacy of children. Neither Bilan Chiropractic nor any of its services are designed or intended to attract children under the age of 13.
We work hard to keep your data safe. We use a combination of technical, administrative, and physical controls to maintain the security of your data. This includes using Transport Layer Security (“TLS”) to encrypt many of our services. No method of transmitting or storing data is completely secure; however, if you have a security concern, please contact customer support at email@example.com.
Our International Operations and Data Transfers
Our website hosting company, Perfect Patients, operates internationally and transfers information to the United States for the purposes described in this policy. This company relies on multiple legal bases to lawfully transfer personal data around the world. These include your consent, the EU–U.S. and EU Commission-approved model for contractual clauses, which requires certain privacy and security protections
Changes to This Policy
Who We Are and How To Contact Us
If you have questions, suggestions, or concerns about this policy or, in fact, about our use of your information, please contact us.
261 E. 26th Ave.
Anchorage, Alaska 99503-3862
Last Updated: November 10, 2021